After more than a decade of managing holiday properties and shaping memorable guest experiences, The Greenhouse Retreats is entering an exciting new chapter. What began as a hands-on property management venture has now evolved into a hospitality consulting studio, focused on helping accommodation providers elevate their guest experience, brand identity, and overall offering.

At the heart of this transition is a renewed focus on one flagship property - Moso House, while opening the door to working with other boutique hotels, motels, and holiday accommodations seeking to transform their approach to hospitality.

From Management to Consulting

For the past ten years, The Greenhouse Retreats has been deeply involved in the day-to-day management of multiple properties. This hands-on experience has provided invaluable insights into what truly makes a stay memorable, from operational efficiency and thoughtful design to meaningful wellness experiences and guest-centric service.

However, as the hospitality landscape continues to evolve, so has the vision for The Greenhouse. Rather than managing multiple properties, the business is now shifting its focus toward consulting and creative collaboration, helping other property owners refine their concept, guest journey, and listing strategy.

This new model allows The Greenhouse to share the knowledge gained from years of experience while continuing to innovate through its own showcase property.

Our Flagship: Moso House

At the centre of The Greenhouse Retreats today is Moso House, our flagship luxury retreat and creative testing ground for new hospitality ideas.

Moso House represents everything we believe modern accommodation should offer:

• A thoughtfully curated luxury stay with wellness at its core
• Guest experiences designed to feel effortless, calm, and restorative
• Flexible policies and thoughtful inclusions that prioritise guest comfort and convenience

Many of the ideas we develop and implement at Moso House,from booking flexibility to wellness inclusions—serve as real-world examples of the elevated guest experience we help others create through consulting.

Consulting for the Next Generation of Hospitality

The Greenhouse Retreats now partners with hotels, motels, boutique accommodations, and holiday property owners who want to stand out in an increasingly competitive market.

Our consulting services are designed to help properties:

• Elevate their guest experience
• Refine their property concept and positioning
• Improve listing performance on booking platforms
• Introduce wellness-focused hospitality elements
• Develop unique offerings that differentiate their property
• Increase guest satisfaction, reviews, and repeat bookings

Whether a property is newly launching or looking to reinvent its offering, our goal is to help owners move beyond standard accommodation and create something truly memorable.

About Carla

The vision behind The Greenhouse Retreats is led by Carla Luce, a hospitality professional with over a decade of experience managing boutique accommodation and luxury holiday properties.

Carla has spent the past ten years working closely with property owners to transform accommodation into experience-driven destinations. Through this work she developed a strong understanding of what modern travellers seek—authentic design, wellness, flexibility, and thoughtful touches that elevate a stay beyond simply having a place to sleep.

Her approach combines practical operational knowledge with creative guest experience design, helping properties find their unique identity while maintaining sustainable, profitable operations.

The transition to consulting allows Carla to share this expertise more broadly, working with accommodation providers who are ready to rethink the traditional model of hospitality and embrace a more experience-led approach.

Looking Ahead

As The Greenhouse Retreats enters this new phase, the focus is clear:

• Continue developing Moso House as a flagship luxury retreat and innovation space.
• Collaborate with forward-thinking accommodation providers who want to elevate their offering.
• Share a decade of hospitality insight to help others create meaningful, memorable guest experiences.

Hospitality is evolving—and the most successful properties will be those that understand how to create  an experience with connection, comfort, and unforgettable stays.