TERMS + CONDITIONS
For guests staying at the Greenhouse Retreats the following conditions apply.
No more than 10 Adults for the Greenhouse and 8 adults for the Beach house are to stay on the premises. No additional Guests allowed with our prior permission.
We are prohibited from hosting any kind of function or event.
No smoking inside the house, around the pool or on the decks.
No Parties (dinner parties ok).
No noise or pool use after 10pm at night or before 7am in the morning.
No more than 10 adults per booking.
No under 25 year old Groups.
Please respect our neighbours by staying off their portion of land
between the houses and the water at the Greenhouse.
Please clean the BBQ if used .
Please put all dirty dishes in the dishwasher before checking out,
leaving dishes will incur an extra cleaning cost.
Any complaints made to the police for noice or disturbance will
result in 100% retention of the security deposit.
Did I mention no parties or events.
ANY ILLEGAL BEHAVIOUR OR EXTRA GUESTS FOUND
ON THE PROPERTY WILL RESULT IN INSTANT EVICTION.
Please leave the house as you found it, additional cleaning required due to dishes being left, smoking or BBQ not being cleaned will result in extra cleaning fees being taken out of the security deposit.
Guests are invited to use all products and equipment including kayaks and gym at their own risk.
If using the sporting equipment including kayaks and Sups, please check all weather conditions
and tides prior to going out.
No children to use the gym or sporting equipment unsupervised.
Additional linen (other than what has been left out) charged at $10 a piece.
We have a back to base security system with ADT at both properties
Alarm codes will be given as part of your check in details
We have a web based security camera at the entrance of both properties to manage the security of the houses when unoccupied and to ensure occupancy numbers are accurate
Both houses are fitted with noise sensors, exceptional loud noise will be monitored and managed.
Waste Management Policy
We endeavour to keep the amount of waste produced at our properties to an acceptable level and supply our quests with double the usual requirement of General Waste and Recycle Bins. We kindly ask guests are thoughtful with their waste, use the recycling bin correctly by breaking down all boxes and recycle all waste in the appropriate ins. Excess rubbish left on the property over and above what is in the bins will be charged at $300 and will be deducted from the security deposit.
Any Additional cleaning considered out of the ordinary (and that goes over the usual 6 Hours for the Greenhouse or 3 hours for the Beach House) eg dirty dishes, dirty bbq, stained linen will be charged at an hourly rate of $50 ph.
50% of accomodation on Booking.
Balance 30 days prior to check in.
Security deposit due 2 days prior to check in $2000 - this is via a capture funds transaction and is released after check out.
100% Refund of deposit for cancellations 30 days in advance.
50% refund of deposit for cancellations less that 30 days.
No refunds for cancellations less than 14 days in advance.
No refunds for no shows.
Consideration for covid related cancellations apply for last minute change of date and cancellations
We are a covid safe house, for our full covid code of practice click here. All guests are require to check in on arrival using our unique QR NSW Government Code
Our retreats are situated in residential areas. Please respect our neighbours by observing house rules and keeping noise to an acceptable level.
Please do not cross on to our neighbours property.
RESPECT THE LAND
We would like to acknowledge the traditional custodians of this land the Darkinjun and Guringai People, on which you will stand, and pay our respects to the Elders past and Present. We recognise their continuing connection to this land, these waters and our community. We ask you honour and act with the utmost respect for the duration of your stay.